Terms of Service

1. Eligibility

1.1 Age Requirement

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our Services. By accessing the Site, you affirm that you meet this age requirement.

1.2 Compliance with Local Laws

You are solely responsible for ensuring that access to explicit content and interactive devices is permitted under the laws of your jurisdiction. If such content or device usage is illegal where you reside, do not use our Services.

2. AI Safety and Prohibited Manipulation

2.1 AI System Integrity

Our AI systems include safety filters and content moderation designed to prevent illegal, harmful, or inappropriate content generation. You are strictly prohibited from:

• Jailbreaking or Prompt Injection: Attempting to bypass, override, or circumvent AI safety systems
• Filter Evasion: Using coded language, role-playing scenarios, or indirect methods to generate prohibited content
• System Gaming: Exploiting prompts, commands, or techniques to manipulate AI responses beyond intended functionality
• Illegal Content Attempts: Any attempt to generate illegal content, even if the AI system rejects the request

2.2 AI Limitations and Risks

Critical Disclaimer: AI systems may generate inaccurate, inappropriate, or potentially harmful responses (hallucinations). Our AI is not infallible and may:

• Provide inaccurate information or advice
• Generate responses that seem realistic but are fictional
• Create content that may be psychologically manipulative or addictive
• Fail to recognize dangerous or harmful requests despite safety measures

2.3 Psychological Health Warnings

Mental Health Risk Notice: Interacting with AI characters carries significant psychological risks:

• Parasocial Relationships: AI interactions may create unhealthy emotional dependencies
• Reality Distortion: AI responses may blur boundaries between artificial and genuine human connection
• Social Isolation: Over-reliance on AI companionship may impair real human relationships
• Addiction Potential: AI interactions can become compulsive and interfere with daily life
• Not Medical Treatment: Our Services are not therapy, counseling, or treatment for mental health conditions

2.4 Content Warning and Consent

Synsual provides uncensored, explicit adult content generated by AI systems and may include licensed voice actor audio content. By using our Services, you:

• Acknowledge awareness of and consent to explicit adult content
• Confirm this content is legal in your jurisdiction
• Understand content is AI-generated and may not reflect real individuals
• Accept responsibility for your psychological and emotional wellbeing

3. Subscription Services and Tokens

3.1 Service Tiers

Our Services operate on a freemium model with subscription-based premium features:

• Free Tier: Limited access to select AI characters and basic features
• Premium Subscription: Full access to all characters, voice calls, image generation, and advanced features
• Token System: Premium subscribers receive monthly token allocations for service usage

3.2 Subscription Terms

Billing and Renewal: Premium subscriptions operate on monthly recurring billing cycles. Important terms:

• Auto-Renewal: Subscriptions automatically renew unless cancelled before the billing period ends
• Cancellation Policy: Cancelled subscriptions remain active until the end of the current billing period
• Token Persistence: Unused tokens remain available until your subscription period expires
• No Refunds: All subscription payments are final and non-refundable
• Uniform Pricing: All users pay the same subscription rate regardless of geographic location

3.3 Token Usage and Limitations

• Personal Use Only: Tokens are non-transferable and for individual account use only
• Usage Tracking: Token consumption varies by feature (text chat, voice calls, image generation)
• No Cash Value: Tokens have no monetary value and cannot be redeemed for cash
• Expiration: Unused tokens expire at the end of your subscription period
• Abuse Prevention: Automated or excessive usage may result in token limitations or account suspension

3.4 Third-Party Processing

Payments are processed through secure third-party payment processors. We do not store complete payment card information on our servers.

4. Device Safety and Health Warnings

4.1 Critical Safety Warnings

⚠️ DANGER: Our Services control third-party intimate devices via AI-generated commands. This carries significant risks of physical injury, device malfunction, and health complications:

• Physical Injury Risk: Devices may cause bruising, cuts, nerve damage, or other serious injuries
• AI Control Hazards: AI commands may be unpredictable, excessive, or unsafe for device operation
• Device Malfunction: Connected devices may overheat, break, or cause electrical hazards
• Infection Risk: Improper cleaning or sharing devices can cause serious infections or STIs
• Allergic Reactions: Device materials may cause skin irritation or allergic reactions

4.2 Medical and Health Disclaimers

NOT MEDICAL ADVICE: Our Services are not medical devices and provide no health benefits:

• No Medical Purpose: Services are for adult entertainment only, not therapy or medical treatment
• Health Conditions: Do not use if you have heart conditions, epilepsy, pregnancy, or other medical concerns
• Consult Healthcare Providers: Seek medical advice before using intimate devices if you have health concerns
• Sexual Health: We provide no guidance on sexual health, safety, or medical conditions
• Addiction Treatment: Our Services may worsen addiction or compulsive behaviors

4.3 Mandatory Safety Practices

By using device integration features, you agree to:

• Read All Manuals: Thoroughly review device manufacturer safety instructions
• Proper Hygiene: Clean devices before and after each use with approved cleaners
• Use Appropriate Lubricants: Only use lubricants compatible with device materials
• Monitor Physical Response: Stop immediately if you experience pain, discomfort, or unusual symptoms
• Regular Inspection: Check devices for damage, wear, or malfunction before each use
• Emergency Procedures: Know how to immediately stop device operation and disconnect safely

4.4 Complete Liability Disclaimer

YOU ASSUME ALL RISKS: Synsual disclaims all liability for any harm, injury, or damage resulting from device use, including but not limited to:

• Physical injuries, cuts, bruises, burns, or permanent damage
• Infections, diseases, allergic reactions, or other health complications
• Device malfunction, breakage, or electrical hazards
• Psychological trauma, addiction, or mental health impacts
• Property damage or other consequential losses
• AI-generated commands that cause harm or device misuse

5. Third-Party Services and Dependencies

5.1 AI Model Providers

Our Services utilize third-party AI models through OpenRouter and other providers. Important disclosures:

• Data Processing: Your conversations may be processed by multiple AI model providers
• No Direct Relationship: You have no direct agreement with AI model providers
• Model Limitations: AI models may be discontinued, modified, or become unavailable
• Quality Variance: Different AI models may produce varying quality responses
• Provider Changes: We may change AI providers without notice, affecting service quality

5.2 Voice Processing Services

Voice features utilize Google Cloud Text-to-Speech services:

• Google Processing: Voice requests are processed by Google Cloud services
• Biometric Data: Voice interactions may create biometric identifiers
• Service Dependency: Voice features depend on Google service availability
• Audio Content: Some voices may include licensed voice actor content used with permission

5.3 Service Interruptions

Our Services depend on multiple third-party providers. Service disruptions may occur due to:

• AI model provider outages or discontinuation
• Google Cloud service interruptions
• Payment processor maintenance or issues
• Internet connectivity or server problems
• Regulatory changes affecting service providers

6. Data Usage and Privacy Overview

6.1 Encrypted Data Storage

We implement encryption for sensitive user data:

• Conversations: All chat messages are encrypted in our database
• Sentient Mode Profiles: Sexual preference data is encrypted
• AI Memories: Character-generated memories about users are encrypted
• Device Commands: Control commands sent to devices are encrypted

6.2 Data Sharing Limitations

Despite encryption, some data sharing occurs for service operation:

• AI Processing: Conversations are sent to AI model providers for response generation
• Voice Processing: Audio requests are processed by Google Cloud services
• Payment Processing: Billing information is shared with payment processors
• No Commercial Sale: We do not sell user data to advertisers or third parties

6.3 Privacy Policy Reference

For complete data handling details, including your rights under GDPR and CCPA, please review our comprehensive Privacy Policy.

7. Enhanced Prohibited Uses

7.1 Strictly Prohibited Activities

In addition to standard prohibited uses, you specifically agree not to:

• AI System Abuse: Attempt to jailbreak, hack, or manipulate AI safety systems
• Illegal Content Generation: Request or attempt to generate illegal content, including CSAM, non-consensual imagery, or terrorism-related material
• Device Tampering: Modify, hack, or misuse connected devices in ways that could cause harm
• Account Sharing: Share account credentials, subscription access, or device controls with others
• Commercial Use: Use Services for commercial purposes, resale, or redistribution
• Data Mining: Scrape, extract, or systematically collect data from our Services
• False Identity: Impersonate others or provide false age verification information
• Harassment: Use AI characters to practice or simulate harassment, abuse, or illegal activities

7.2 Content Violations

Prohibited content includes, but is not limited to:

• Any content involving minors or age-play scenarios
• Non-consensual or revenge-based sexual content
• Content promoting violence, self-harm, or illegal activities
• Hate speech, discrimination, or extremist ideologies
• Copyright-infringing material or unauthorized reproductions

7.3 Immediate Termination

Violation of these terms results in immediate account termination without warning, refund, or appeal process. Serious violations may be reported to law enforcement authorities.

8. Strong Disclaimer of Warranties

8.1 No Warranties Whatsoever

MAXIMUM LEGAL DISCLAIMER: All Services are provided strictly on an "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS" basis. We expressly disclaim ALL warranties of any kind, including but not limited to:

• Merchantability: Services may not be suitable for any particular purpose
• Fitness for Purpose: No guarantee Services will meet your needs or expectations
• Non-Infringement: AI-generated content may inadvertently infringe third-party rights
• Accuracy: AI responses may be completely inaccurate, misleading, or harmful
• Safety: No guarantee that AI commands or device controls are safe
• Reliability: Services may fail, malfunction, or become unavailable at any time
• Security: No guarantee against data breaches, hacking, or unauthorized access

8.2 AI-Specific Disclaimers

Regarding AI-generated content and responses:

• No Accuracy Guarantee: AI responses may be factually incorrect, biased, or harmful
• Unpredictable Behavior: AI may generate unexpected, inappropriate, or dangerous content
• No Human Oversight: AI responses are not reviewed or approved by humans before delivery
• Hallucination Risk: AI may generate convincing but entirely false information
• Bias and Discrimination: AI responses may reflect societal biases or discriminatory views

8.3 Service Dependency Risks

Our Services depend entirely on third-party providers who may discontinue services, change terms, increase costs, or fail without notice. You acknowledge and accept these dependency risks as inherent to our service model.

9. Maximum Limitation of Liability

9.1 Complete Liability Exclusion

TO THE FULLEST EXTENT PERMITTED BY LAW: Synsual, its owner, contractors, service providers, and any affiliated parties SHALL NOT BE LIABLE FOR ANY DAMAGES OR HARM OF ANY KIND, including but not limited to:

• Physical Harm: Injuries, permanent disability, disfigurement, or death from device use
• Psychological Harm: Mental trauma, addiction, relationship damage, or emotional distress
• Financial Losses: Loss of money, income, profits, business opportunities, or investments
• Property Damage: Device breakage, home damage, or destruction of personal property
• Privacy Violations: Data breaches, identity theft, or unauthorized disclosure
• Reputation Damage: Harm to personal or professional reputation from AI-generated content
• Legal Consequences: Fines, lawsuits, criminal charges, or legal costs from service use
• Relationship Harm: Damage to marriages, partnerships, or family relationships

9.2 Specific High-Risk Disclaimers

We specifically disclaim liability for:

• AI Hallucinations: Any harm from inaccurate, misleading, or dangerous AI responses
• Device Malfunctions: Injuries or damage from connected device failures or misuse
• Addiction and Dependency: Psychological harm from compulsive use of AI services
• Third-Party Actions: Any actions by AI model providers, device manufacturers, or other services
• Data Loss: Loss of conversations, memories, account data, or payment information
• Service Interruptions: Damages from service outages, maintenance, or discontinuation

9.3 Damage Cap for Unincorporated Business

ABSOLUTE LIABILITY LIMIT: If any liability cannot be legally excluded, our total liability for all claims is strictly limited to the amount you paid for subscription services in the 30 days immediately preceding the incident, with a maximum cap of $100 USD total, regardless of the number or severity of claims.

9.4 Time Limitations

Any claims must be brought within 60 days of the incident. Claims not filed within this period are permanently barred.

10. No Refund Policy

10.1 Strict No Refund Policy

ALL SALES ARE FINAL: Due to the nature of AI services and adult content, no refunds will be provided under any circumstances, including but not limited to:

• Dissatisfaction with AI responses or service quality
• Changes in personal circumstances or financial hardship
• Service outages, technical issues, or temporary unavailability
• Account termination for Terms of Service violations
• Changes to service features, pricing, or terms
• Third-party service provider changes or discontinuation

10.2 Limited Service Credits

In extraordinary circumstances involving prolonged service outages directly caused by our systems (not third-party providers), we may, at our sole discretion, provide service credits equal to the pro-rated subscription time lost. This is our only remedy.

10.3 Dispute Resolution

Billing disputes must be raised within 30 days of the charge. All support requests must be submitted through our official Discord server. We do not provide phone, email, or in-person support.

11. Business Structure and Indemnification

11.1 Unincorporated Business Notice

Important: Synsual operates as an unincorporated business. This service structure provides limited legal protections and financial backing compared to incorporated entities. Users assume increased risk when engaging with unincorporated businesses.

11.2 User Indemnification

YOU AGREE TO INDEMNIFY Synsual and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Any content you submit or generate through our Services
• Your use of connected devices or any resulting injuries
• Claims by your family members, partners, or others affected by your service use

11.3 Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including third-party service outages, natural disasters, government actions, or AI model provider discontinuation.

12. Governing Law and Jurisdiction

12.1 Applicable Laws

These Terms shall be governed by applicable law where Synsual operates, without regard to conflict of law principles. You consent to jurisdiction in courts of competent jurisdiction for Synsual's location.

12.2 Dispute Resolution

Mandatory Informal Resolution: Before filing any legal action, you must attempt to resolve disputes through our Discord support channel for at least 30 days. Failure to complete this process voids any legal claims.

12.3 Class Action Waiver

You waive the right to participate in class action lawsuits. All disputes must be resolved individually.

13. Terms Modifications and Updates

13.1 Right to Modify

We reserve the right to modify these Terms at any time without prior notice. Changes become effective immediately upon posting. Given the experimental nature of AI technology, terms may be updated frequently to address new risks and legal requirements.

13.2 Notification and Acceptance

Continued use after modifications constitutes acceptance of updated terms. If you disagree with changes, your only remedy is to discontinue service use immediately.

13.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect. Unenforceable provisions will be modified to the minimum extent necessary to become enforceable.

14. Support and Emergency Procedures

14.1 Limited Support Channel

Discord Only: All support requests must be submitted through our official Discord server: https://discord.gg/esHaHXpVDS. We do not provide email, phone, chat, or in-person support.

14.2 Emergency Device Shutoff

CRITICAL: If a connected device malfunctions or causes injury:

• Immediately disconnect the device from power and your body
• Close the application to stop all commands
• Seek medical attention if injured
• Do not contact us for medical emergencies - call emergency services

14.3 No Guaranteed Response

Support is provided on a best-effort basis with no guaranteed response times. We may not respond to all requests, particularly those involving violations of these terms or requests for refunds.